Dialer Bot can outrun a floor if you let it. Concurrent bots feel great until agents drown in warm transfers with nowhere to sit.
The pace governor caps concurrent bots, respects dialer RPM, and throttles when ready seats disappear. Qualification stays hungry; handoffs stay humane.
Treat governor settings like staffing
Supervisors should revisit caps when campaigns spike or night shifts thin out. A morning ACA blitz and a quiet dispatch afternoon rarely share the same limit.
- Cap concurrent bots to dialer RPM
- Throttle when agent seats saturate
- Revisit affinity routing before blaming the voice model
If your agents say “the bot is too fast,” check governor limits and affinity first.
