Supervisors should not scrub recordings hoping to hear one bad disclosure. A searchable transcript vault turns QA into queries.
Search for intent labels and ZIP codes. Coach from evidence, not vibes. Keep recordings where compliance expects them.
Query the floor, don’t binge tape
subsidy_yesand similar intent labels- Wrong ZIP / geography misses
- Angry escalate and silent abandon
Pair vault search with disposition webhooks so CRM truth matches what the bot decided. When marketing asks why FE volume dipped, you answer with dispositions — not folklore.
Enterprise floors can tune retention windows; starter bots still get vault basics that make coaching possible in week one.
